Affected services:

  • Absence Management Website
  • Text Messaging
  • Call In Lines

Absence Management Scheduled Maintenance, Sunday April 12th

Scheduled for Sunday 12th April 2020 at 09:00 (Eastern Time (US & Canada))

Schedule/description of work

During the normal operations window on Sunday, April 12, 2020, we will be performing scheduled maintenance on the system. This scheduled maintenance will take place from 9:00 a.m. to 12:00 p.m. Eastern Time and will NOT affect your connectivity to either the website or the call-in lines. If there are any questions or concerns please contact support at Please sign up for the latest service notifications at

Scheduled start time
April 12, 2020 09:00
3 hours


Maintenance was completed at 12:00 PM Eastern Time. All services are in operation. As the COVID-19 virus continues to spread, we have activated additional services and promoting existing communication tools to help our clients manage business and health and safety challenges. To help you get information out to your employees, we have activated SMS Broadcast for all of our clients. SMS Broadcast is normally a paid service, but we are providing it at no cost to all clients through June 30, 2020. Clients already using SMS Broadcast will not be billed for it during this serious and extraordinary time. SMS Broadcast allows you to send SMS/text messages to employees’ mobile phones. Note that an employee has to opt-in to the service and their cell phone must be listed on their AMS system record. Once employees have opted-in, administrators can use the SMS Broadcast feature to send SMS/text messages. We have updated the service to allow sending SMS Messages to certain numbers or groups of employees. To continue the communication with the employees, we can forward any received SMS messages from the 800 number to designated people. Please let us know if you which to receive these incoming SMS Messages. Additionally, we are reminding each client that they have a feature available to provide information to employees. Broadcast Messaging allows you to create a spoken message for employees calling into the AMS System. It is played at the start of the call. We have also added Text To Speech option to speak the broadcast message to the callers. Please refer to the linked documentation on how to use the service. Thank you for your patience and we are always available to help. Please let us know if you have any issues or questions.

Posted by John Zielke